If there is a purchase problem, send us the player name, order number, date, amount and payment method. Include the receipt with unnecessary payment details hidden.
When we investigate
We investigate charges without delivery, duplicate payments for one order, incorrect amounts and technical delivery errors. If you paid for the wrong player name, tell us immediately: correction depends on whether the coins have already been used.
If payment is confirmed but delivery failed, we will restore delivery or arrange a refund. For duplicate or mistaken payments, we check the order and remaining coins. The same paid coins cannot remain on the balance while their price is refunded.
How refunds work
Refunds are arranged after checking payment and delivery. Money is returned through the original payment service using a method it supports for that transaction. Receipt times depend on the service and bank; contact support to check progress.
Coin usage is reviewed as part of each enquiry. This policy does not exclude refund rights or other remedies provided by applicable law.